Where is Kobkom By D&M based and do you deliver across Lebanon?

Kobkom By D&M is a Lebanon-based personalized gifts brand. We deliver nationwide — including Beirut, Mount Lebanon, and all regions across Lebanon.

How long does production take?

All products are handcrafted in-house. Production takes 2–3 business days after order confirmation, followed by delivery.

Can I customize products with a name, photo, or message?

Yes. Most of our products are fully customizable — including mugs, door hangers, keychains, and baby keepsakes. You can personalize with a name, date, photo, or custom message at checkout or by contacting us directly.

What printing and production methods do you use?

We use sublimation printing for mugs and flat products, and handcraft resin keepsakes, soap bouquets, and cardboard items in-house. All materials are premium quality and skin-safe where applicable.

Are your products suitable as gifts?

Absolutely. Kobkom By D&M specializes in premium personalized gifts for weddings, birthdays, baby showers, Mother's Day, Valentine's Day, and seasonal occasions. All items are gift-ready.

What is your return and refund policy?

Because most of our products are custom-made, we do not accept returns on personalized items unless there is a production defect. Please contact us within 48 hours of receiving your order if there is an issue.

Return & Refund Policy | Kobkom By D&M

Our Return & Refund Policy

At Kobkom By D&M, every product is handcrafted and made to order — often personalized specifically for you. Because of this, we have a limited return policy as outlined below.

Custom & Personalized Products

We do not accept returns or exchanges on personalized or custom-made items unless there is a verified production defect or the wrong item was delivered.

This includes: personalized mugs, door hangers, resin keepsakes, soap bouquets, keychains, baby gifts, and any item made with a custom name, date, photo, or message.

Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order with:

Your order number
A clear photo of the item and the issue
A brief description of the problem

We will review your claim and offer a replacement or refund at our discretion.

Non-Personalized Items

For non-personalized items, returns may be accepted within 7 days of delivery provided the item is unused, in its original condition, and in original packaging. Contact us before returning any item.

Refund Process

Approved refunds will be processed within 5–7 business days via the original payment method. Shipping costs are non-refundable unless the return is due to our error.

How to Contact Us

For any return or refund request, reach us via WhatsApp or email within the timeframes above. We're committed to resolving every issue fairly and promptly.

📱 WhatsApp: [+96181752566]
📧 Email: [kobkombydm@gmail.com]